Shipping Policy

For the Order placed through our Brand Website https://www.wecool.in/, a shipping confirmation containing your tracking ID will be sent once the product has been dispatched. You can use this tracking ID to check the current shipping status and estimated delivery time for your order.

If your order placed through our brand website https://www.wecool.in/ arrives visibly damaged, please contact WeCool Customer Service immediately. Provide your order ID along with a mandatory product unboxing video and images of the received product. WeCool will review the details and inform you about the next steps.

For orders placed through Amazon, Flipkart, or Cred, please contact the respective marketplace’s customer support team immediately to report the damage and request a replacement. as the respective marketplace support team will manage the shipment process for those orders.

If your order placed through our brand website https://www.wecool.in/ has been tampered with or damaged before delivery, please refuse to accept the package. You can then reach out to us at support@wecoolimports.com or WhatsApp us at 9036228529, mentioning your order ID. WeCool will coordinate with the courier partner and update you on the next steps based on their findings.

 

For cancellation of order placed through our Brand Website -Need to inform us with Order Details either through Mail or through whats app with in 24Hrs of placing an order

 

Orders Can not be Cancelled once after Dispatch of the order from our side