How can we help?
FAQ
Warranty
How can we register for a warranty?
You can register your warranty by filling the form on www.wecool.in/pages/warranty-registration and you will get confirmation mail or WhatApp your invoice to 9916226005 or scan the QR code on warranty card and submit the details.
How to claim warranty for WeCool Products?
You can claim a warranty by filling the form on www.wecool.in/pages/warranty-claim or WhatApp your query at 9916226005 for all the warranty and service-related issues.
What is a warranty period for WeCool Product?
WeCool offers 1 Year warranty on all products.
What all is covered under warranty?
We cover all types of manufacturing defects under warranty, but physical damage is not covered.
Query regarding B2B?
Drop your query at support@wecoolimports.com and the concerned person will get back to you at the earliest.
Return & Exchanges
Where is the services center of WeCool?
We have a centralized service center in Bangalore only. Those who live outside of Bangalore can send
the product to our HQ service center by any courier.
How many days will it take to get replacement?
After we received the defective product to our warehouse, it would take 2 working days to ship the new product. The whole process might take around 8-10 days based on courier transit time.
Do I get replaced products to our door step?
Yes, we will send your product through our courier partner and they will deliver them to your door step. Please ensure you share the correct address with our customer support team.
How to send a defective product to WeCool warehouse?
You have to send the defective products to WeCool warehouse via any courier service. Our customer support team will share you the warehouse address.
Can I change the product color in replacement?
Yes, we are happy to help you with the replacement of desired product color but subject to its availability.
Do we need to pay any additional charges for replacement?
No, you don’t have to pay any additional charges if your product is under warranty.
Can I replace different model from by exiting product?
Yes, you can upgrade your product by paying the price difference amount.
Ex. – Difference Price = Current Price of Upgraded Product - Your product’s invoice price.
What if I have not received my product after replacement?
WhatsApp your query on 9916226005 for all the warranty and service-related issues or mail at support@wecoolimports.com
What are the Refurbished Products?
These products are professionally inspected and tested to be fully functional by the brand but might have minor stains or scratches on them. The product comes with all relevant accessories.
