Replacement Policy
Warranty Support for Products Purchased on Our Brand Website https://www.wecool.in/:
If you face any technical issues within the given warranty period, please contact our customer care team with the original purchase invoice and a product video showing the defect for further assistance.
If a manufacturing defect is found within the warranty period, please follow the steps below:
Contact Customer Care:
Reach out to our customer care team for initial assistance using the details provided above.
Product Return:
If advised by our team, ship the product back to us, including the complete package with the product and all accessories intact. The shipping charges for returning the defective product will be borne by the customer only. The return address is provided below.
Product Examination & Replacement:
Our team will examine the returned product for defects. If a manufacturing defect is confirmed, we will send you a replacement at no additional cost, and the shipping charges for the replacement will be covered by WeCool.
Warranty Support for Products Purchased on Amazon, Flipkart, or Cred:
If you face any technical issues within the return/replacement window of the respective online marketplace, please contact the respective marketplace’s customer support team immediately to report the damage and request a replacement. If the Issue faced after the return/replacement window, please contact our customer care team with the original purchase invoice and a product video showing the defect for assistance.
If you face any technical issues within the given warranty period, please contact our customer care team with the original purchase invoice and a product video showing the defect for further assistance.
If a manufacturing defect is found within the warranty period, please follow the steps below:
Contact Customer Care:
Reach out to our customer care team for initial assistance using the details provided above.
Product Return:
If advised by our team, ship the product back to us, including the complete package with the product and all accessories intact. The shipping charges for returning the defective product will be borne by the customer only. The return address is provided below.
Product Examination & Replacement:
Our team will examine the returned product for defects. If a manufacturing defect is confirmed, we will send you a replacement at no additional cost, and the shipping charges for the replacement will be covered by WeCool.
Warranty Support for Products Purchased on Amazon, Flipkart, or Cred:
If you face any technical issues within the return/replacement window of the respective online marketplace, please contact the respective marketplace’s customer support team immediately to report the damage and request a replacement. If the Issue faced after the return/replacement window, please contact our customer care team with the original purchase invoice and a product video showing the defect for assistance.
